hi, just found this forum. Looks like there is a lot of usefull info, but unfortunatelly i dont know any German.
i have one problem, if you can help me, please reply in English, if it is not too much trouble.
on May 6, i bought tickets for the first time from FIFA WC site. Firstly i bought tickets to match 56 and have been assigned:
Customer number: 10*****67
Order confirmation number: 10*****26
Collection-ID: 81***06
some time later i was succesfull again and bought 3 tickets again for match 58. this time i got confirmation page on your server with the same Customer and COllection ID numbers but the Order number was 10*****46. But i never got an email confirmation for this tickets, and on my Customer Self Service page it only shows one order (10****26).
My credit card was charded for both sets of tickets.
here is the screenshot of the page that i got after clicking on PAY button, and finalizing my transaction...
thanx