Hab ich schon. Wollten sie nicht drauf eingehen.
Zitat von IHGDue to the high demand and special event the hotel is fully booked. In order to guarantee your stay with us for all the 13 rooms you have booked, we kindly inform you that you should deposit a payment in the amount equal to the entire stay for all the rooms you have booked under your name. Please, note that the deposit is non-refundable and is required to guarantee your stay with us.We also regret to inform you that we will not be able to extend your reservation for 1 night, as you have requested due to the high occupancy.
Hab das mal an den Kundenservice geschickt. Da musste ein Hotel schonmal zurückrudern als es nachträglich die Bedingungen ändern wollte.