sowas ähnliches hab ich eben auch gelesen
im system ist die buchung aber noch drin, ich würde da erstmal gar nicht drauf reagieren...
Dear Mr. eltren,
Unfortunately, due to problems in our global system, we received a reservation from you from 01 till 02 July 2012 which we can’t accept.Our hotel even wasn’t open during that time.
Please, accept our very sincere apologizes for all the inconvenience. We are really sorry for such situation.