Alles Gute! 
Beiträge von Hagelkorn
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https://www.youtube.com/watch?v=1UXn0QxvynA
Schlusssatz: "Saufts a Milch is viel cooler!"
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ZitatAlles anzeigen
RYANAIR ANNOUNCES CUSTOMER SERVICE IMPROVEMENTS OVER NEXT 6 MONTHS
Ryanair, Europe’s favourite low fares airline today (25 Oct) unveiled a programme of enhancements to its industry leading customer service which has seen the airline’s traffic grow to over 80m p.a. thanks to Ryanair’s unbeatable combination of lowest fares, on-time flights, new aircraft fleet and the reassuring guarantee of no fuel surcharges.
After an extensive customer feedback programme through its “Tell MOL” page on the Ryanair.com website, Ryanair confirmed that it was introducing the following customer service improvements over the next 6 months to end March 2014.
1. The “Recaptcha” security code will be removed from the Ryanair.com website for individual bookings next week (on 1 Nov next).2. From 1 Nov, customers who book directly on the Ryanair.com website (i.e. not via travel agents or screenscrapers) will be given a 24 hour grace period from the time of their original booking, to correct any minor errors (i.e. spelling, names, routings) made in their original booking.
3. From 1 Nov, Ryanair will operate “quiet flights”, prior to 8am in the mornings and after 9pm in the evenings. During these quiet flight periods no PA’s will be made on board other than required safety announcements. Ryanair will also dim the lights during these quiet flights so that any customers who wish to snooze, can comfortably do so.4. From 1 Dec, Ryanair will allow passengers to bring a 2nd small carry-on bag (small ladies handbag or small airport shopping bag) no bigger than 35 x 20 x 20 cms which will allow a bottle of wine or equivalent to be carried.
5. From 1 Dec, Ryanair’s boarding card reissue fee will be cut from €70/£70 to €15/£15 for customers who have already checked in online. Customers who fail to check-in online will continue to pay a €70 airport check-in fee.
6. From 5 Jan, Ryanair’s standard airport bag fees will be cut from €60/£60 to €30/£30 at the bag drop desk, and from €60/£60 to €50/£50 at the boarding gate, bringing them into line with competitor airline standard airport bag fees.
Ryanair’s Michael O’Leary said:“We are very excited at these significant improvements in what is already Europe’s No.1 customer service airline. As we implement our plans to grow from 80m to over 110m customer p.a. over the next 5 years, we are actively listening and responding to our customers so that they can continue to expect low fares and on-time flights on Ryanair, but will now enjoy easier website access, 24 hour grace periods, a 2nd small carry-on bag, reduced airport bag fees and quiet flights. We hope that our passengers will enjoy these service improvements, while still enjoying Ryanair’s low fares and on-time flights.”
Ryanair’s Director of Customer Service, Caroline Green said:
“These are the first in a series of customer service improvements which Ryanair is actively working on to make our low fare services easier to access and even more enjoyable for our millions of customers. As some of these policy changes will require website changes and handling staff retraining, we will be rolling them out over the next few months as we strive to further improve Europe’s No.1 customer service airline. If customers have any other suggestions or feedback they want us to hear, then please use our customer feedback service “Tell MOL” on the Ryanair.com website.”Ryanair Announces Customer Service Improvements Over Next 6 Months
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https://www.youtube.com/watch?feature=…d&v=c0L0WIK2Ync
Nicht witzig, aber trotzdem klasse! Weltklasse-Tor bei den Frauen.
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Alles Gute!!!
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Alles Gute!
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Alles Gute nachträglich!
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Alles Gute nachträglich!
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Ein paar interessante Berichte über die zukünftigen Strategien von RyanAir und easyJet:
Ryanair’s new customer-friendly approach. Really? | CAPA - Centre for Aviation
Ryanair’s new growth deal with London Stansted Airport: mutual love-in? | CAPA - Centre for Aviation
How easyJet is driving demand | CAPA - Centre for Aviation
The airline base concept: European LCCs love to base aircraft and crew abroad, unlike others | CAPA - Centre for AviationHätte nicht gedacht, dass ich "Ryanair" und "customer-friendly" einmal in einem Satz lese.
Unter anderem:
- Kostenlose Mobile App für Android sowie IOS.
- Twitter launch
- Homepage-Überarbeitung (unter anderem kein Recaptcha bei der Flugsuche und Benutzer-Accounts)ZitatAlles anzeigenFirst EU airline to carry 9m passengers in a calendar month (August).
· First EU airline to carry 80m passengers p.a.
· Traffic set to grow from 80m to 110m p.a. by FY’19.
· 175 new B-737 aircraft ordered.
· 10 year low cost deal at Warsaw Modlin concluded.
· 10 year low cost deal at London Stansted agreed.To celebrate these milestones, Ryanair briefed shareholders on its plans to roll out a new website and digital marketing strategy which will include:
· Launching the @Ryanair Twitter page.
· Removing the Recaptcha security feature for individual passengers from 30 Oct next (Recaptcha will remain in place for high volume bookers, screenscrapers, travel agents etc.).
· Ryanair’s mobile app will from Tues 1 Oct be downloadable free of charge (previously €3).
· Booking flow redesign to go live in December.
· Passenger registration/retention service live for summer 2014, substantially reducing the time it takes to complete bookings.Es scheint so, dass Ryanair jetzt auch im Zeitalter von Web 2.0 nachziehen will ... um hier nicht gegenüber easyJet komplett in das Hintertreffen zu kommen.
Oder hat man gar erkannt, dass billige Preise nicht alles sind? -
Alles Gute!
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Willkommen! Bem-vindo!
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Alles Gute! Happy Birthday!
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Jetzt passt das mit dem Permalinks usw. wieder!
Danke an wen auch immer.
PS: Und die Performance ist auch wieder so wie zuvor (also recht gut).
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Ich weiß nicht was, aber irgend etwas wurde auf jeden Fall umgestellt.
Beispielsweise funktioniert der Verweis auf Perma-Links nicht mehr, d.h. wenn man auf einen bestimmten Post in einem Thread verweisen will.
Man erhält dann eine Fehlerseite mit "Page not found".
Hier hat sich auch die Adresse geändert, wenn man auf z.B. "#3" im folgenden Screenshot klickt.
Alter Zustand:
Codehttp://www.tooor.de/forum/ticket-quellen/58716-tottenham-hotspur-ticketthread.html#post2483740Aktueller Zustand:
Codehttp://www.tooor.de/forum/ticket-quellen/showpost.php?p=2483740&postcount=3Generell wird auch beim Anzeigen von Threads jetzt immer eine andere Adresse wie zuvor verwendet. Nicht mehr "ID-Name.html" sondern "showthread.php?t=ID".
Vielleicht kann sich ein Experte diesem Thema annehmen.
Bitte. Danke!
PS: Eventuell hat das sub-optimale Performance-Verhalten des Forum am heutigen Tage auch etwas damit zu tun.
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Liegt wahrscheinlich am neuen Monat.
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Willkommen!
Übrigens dj-jay.de bzw. dj-jay.net sind noch verfügbar, falls du dann auch einmal eine Grill-Website brauchst.
dj-jay.com nicht mehr. -
Alles Gute!
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Willkommen!
Themen rund um Reisen stehen hier im Forum ja auch so gut wie auf der Tagesordnung ... da wird sich der eine oder andere sicherlich über deine Unterstützung freuen.
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