Sie prüfen noch
"Please note that we have just started analyzing the resales and at the moment we can't confirm if your booking has been resold or not. We will keep you informed on this subject."
Ob das noch was wird? ![]()
"As an Official Accommodation Agency we have analyzed the resales,
including your request, and we will also process the refund, but only
when it is checked and approved by the Host Country. We are not the
entity to grant a final approval, and we are waiting for the Host
Country permission to process a refund.
We are sorry that it is taking longer than expected, and we will surely inform you once the matter is resolved."